What is your return policy?
theprintful team will review replacement/return requests for the following issues: faulty product such as a hole in a product, a print error by theprintful.com relating to quality or incorrect image if it is theprintful.com’s fault. To receive a replacement you are required to provide a photograph so we can review the issue.
theprintful is not responsible for incorrectly provided addresses that result in lost or misdirected packages. If packages are returned to us for any reason and need to be reshipped there is a $5 reshipment fee AND the cost of the shipment. Size exchanges or general returns/exchanges are not the responsibility of theprintful.com and sellers must resubmit and pay for this type of order. theprintful is not responsible for 3rd party delivery delays or lost packages. theprintful.com will provide a tracking when available but it is up to the seller to track down or contact local postal service to track any lost or delayed packages.
Order Changes/CancellationOrders can be updated when in status as NEW. Once the orders have gone into PROCESSING they can not be edited or canceled without written request. Because all products blanks are ordered custom daily, canceling an order that is processing may still result in fees for either blank products or for the full printed products. Canceled orders that have not been shipped whether printed or not can not be stored or saved for future orders.